Return Policy
Welcome to Richard floors' Return Policy page. We understand that sometimes returns are necessary, and we want to make the process as smooth as possible for our customers. Please read the following information carefully to ensure a hassle-free return experience.
30-Day Return Policy
We offer a 30-day return policy for any unused and unopened items. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund or exchange. Please note that certain items, such as custom-made products, may not be eligible for return.
Return Process
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide you with instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange within 7-10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund. Please include photos of the damaged item to expedite the process.
Need to return an item?
Contact our customer service team for assistance with returns or exchanges. We're here to help!